Job Title: Client Care Team Leader (Reception Team Leader)
Salary: £26,000 per annum
Location: Cromwell Vets, Huntingdon
Job Type: Full-time, Permanent
Hours: 40 Hours per week.
Are you looking for a leadership role in a supportive, friendly team?
Cromwell Vets are looking for someone with outstanding Client Care standards to join us as our new Client Care Team Leader!
Our ideal candidate will be able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients. This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.
It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.
Your role and responsibilities
Continually monitor and respond to client feedback, action any suggestions to improve our service
Define, develop, implement, and communicate our client service standard to ensure optimum service is always given
Demonstrate positive leadership to motivate and boost employee morale
Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
Be a presence within reception, led by example by engaging with clients and their pets
Ensure that all other staff members follow your lead in building relationships with clients
Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
Enforce housekeeping rules, including how the reception team present themselves to customers.
Personal Specification
Must have leadership experience.
A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.
Strong administration and organisation skills
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in the veterinary industry or similar (desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!
Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.
One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.