Job Title: Lead Client Care Assistant (Lead Receptionist)
Location: Village Vet, Hampstead Hospital, NW3 4AX
Salary: £27,500 per year
Job Type: Permanent, Full-time
Hours: 42 Hours per week
Village Vet are looking for a confident, pro-active associate to join our friendly team as a Client Care Lead!
Your role and responsibilities The ideal candidate will be able to demonstrate extensive client care experience within the veterinary (or similar) industry and prior leadership experience is a must. This role will also have a focus on insurance claims, so knowledge of the veterinary insurance process would be a bonus! We need someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients. This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all. Other duties to include, but not limited to:
Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
Liase with clients, the clinical team and insurance companies to ensure claims are managed and processed correctly.
To manage, motivate and support the reception team in upholding our high standards.
Act as line manager to the reception team, organising regular appraisals and team meetings.
Creation of team rota and management of TOIL, absences, and holiday requests/cover.
Ensuring practice GDPR compliance.
Creation of weekly expense reports.
Aid in recruitment, induction, and training of staff.
Responding to client feedback and implementing changes where necessary.
Appropriate management of consultation and surgical diary.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
reer progression opportunities
Extensive free online Linnaeus CPD program and BVRA training
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
About Us Village Vet is a progressive, forward-thinking, veterinary group consisting of primary care practices, 24-hour hospitals and a referral centres across London, Hertfordshire, and Cambridge. We believe in supporting our staff, investing in our facilities, and ensuring that our clients and their pets receive only the very best, modern care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group.
Interested? Please click the 'Apply now' at the top of the screen, providing both cover letter and CV. Or, for any questions, contact Stephanie on stephanie.acton@linnaeusgroup.co.uk