Rehabilitation Coordinator 
Full-Time | Upton, Chester 

Behavioural Referrals Veterinary Practice is a specialist referral centre dedicated to small animal behavioural medicine. Led by Practice Principal Sarah Heath BVSc PgCertVE DipECAWBM(BM) CCAB FRCVS, alongside a skilled team of veterinary surgeons and rehabilitation trainers, we provide tailored behavioural modification plans and ongoing support to clients across the UK. 

We are seeking a dedicated and organised Rehabilitation Coordinator to join our friendly team. This is an exciting opportunity for someone passionate about animal behaviour and client care to play a vital role in the day-to-day coordination of our rehabilitation services. 

Key Responsibilities 

• Serve as the primary point of contact for clients following their pet’s initial consultation with our vets. 

• Provide advice and support to clients (both for referral cases and puppies) via email and phone. 

• Manage the rehabilitation & physiotherapy diary, including scheduling appointments and maintaining regular communication with clients throughout their care journey. 

• Review and analyse client-submitted videos, providing feedback (full training will be provided). 

• Carry out general administrative tasks to support the smooth running of the practice. 

• Take part in a 1-in-7 out-of-hours rota to provide client advice by phone (no call-outs; and a vet is always second on-call for support). 

• Taking minutes for the weekly clinical meeting  

Development Opportunities 

• Shadow consultations with both our veterinary and rehabilitation teams to further your understanding of behaviour and emotional health in animals. 

Person Specification 

The ideal candidate will: 

• Hold a BSc in Animal Behaviour (or equivalent qualification). 

• Veterinary/ small animal background  

• Possess a full UK driving licence. 

• Be confident and compassionate when communicating with clients—both verbally and in writing. 

• Be highly organised, proactive, and able to prioritise tasks in a busy environment. 

• Be open-minded and adaptable, as each case may require a tailored approach. 

Working Hours 

• Monday to Friday, 08:30–18:00 (full-time 42.5hrs) 

Benefits (pro-rata where applicable) 

• Funded CPD opportunities. 

• Discounted veterinary services within the practice. 

• No bank holiday, or weekend work. 

• Company pension scheme. 

• Birthday day off. 

About Us 

Behavioural Referrals Veterinary Practice is a leader in small animal behaviour medicine. Principal Sarah Heath is both an RCVS and EBVS® European Veterinary Specialist and a Certified Clinical Animal Behaviourist. She was awarded Fellowship of the Royal College of Veterinary Surgeons for her contribution to the field. Our practice specialises in the diagnosis, treatment, and management of behavioural disorders, with the support of a skilled team of rehabilitation coaches and a veterinary physiotherapist. 

To Apply: 
Please send your CV and a covering letter to Debbie Perry at: practicemanager@brvp.co.uk