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INTRODUCTION
Marketing: a word that is often viewed with suspicion. To the uninitiated, it may conjure up visions of suits and a champagne lifestyle. But marketing can be performed just as effectively in a bottle-green tunic and flat non-slip shoes as it can in a pair of Jimmy Choos. It is not dictated by dress code, salary or education. It is simply a definition, and in its most elementary form can be described as "finding out what it is that your clients require, and giving it to them".
Marketeers use a number of different tools to communicate a 'proposition' to a given audience. The most important for veterinary practices are:
Probably without even thinking about it, you are already playing an important role in the marketing of your practice - nurses and receptionists are at the forefront of good client relations. But it's always worth reviewing your performance in this area. Are there ways that you can improve the relationship between the practice and your clients? Or can you leverage your existing good relationship with clients to promote a new service?
Why stop there? Other types of marketing can be very rewarding for all staff in the practice - an opportunity to use skills and knowledge that you might not otherwise use during the course of a normal working day. And many can be carried out on a very small budget.
A little time spent researching the interests and talents of all the staff at the practice is useful. The budding Herb Ritts will appreciate being in charge of the Pet of the Month photographic competition. The IT expert may relish a foray into the world of Dreamweaver to build a practice website. And I bet you didn't know that the new trainee is a qualified hairdresser? Who better to send on a grooming course?
Enthusiasm and dedication are essential to any marketing initiative. That goes as much for how you present your idea to others within the practice as how you present it to people outside the practice. You will almost certainly need to persevere, both to get everyone 'on board' internally, and for your initiative to be successful externally.
Do you think that your practice markets itself well enough already? That may be the case, but remember that there is always a place for a sound new marketing initiative. Marketing is an investment in the future, and a vital part of running any business. But more than just contributing to the practice coffers, it can be both inspirational and motivational for staff.
There is nothing more rewarding than seeing a task through from start to a successful conclusion, and having a bit of fun en route!