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VetPartners says Valley Vets has around 200 employees, less than half of which are members of the union, although the BVU says 50% are required for recognition.
Suzanna Hudson-Cooke MRCVS, Branch Chair at BVU said: “Fees at Valley Vets have increased by 25% in two years, which is hurting pet owners whilst some staff at Valley Vets are being paid so little that they’re having to use foodbanks.
“Three years ago, VetPartners CEO Jo Malone committed to paying all staff a living wage, which still hasn’t happened”
“VetPartners did increase the salaries of lower paid members by 7.27% in the last review, but this was mostly to meet its legal obligation to pay the minimum wage.”
VetPartners responded to these points saying:
"It has been and still is our aim to pay at least the real living wage to all of our employees. We have moved closer to the aim over the past three years.
"There are 20 members of the regular team that work at Valley Vets who are below the real living wage and they are paid approximately 1.6% below that level.
"Since April 2020, we have uplifted overall salary costs at Valley Vets by 31.45% before the increase in April 2024, at a time when VetPartners, like many businesses across the UK, has been hit by a sharp rise in the cost of goods and services, interest rates and rampant inflation.
"Valley Vets’ profitability has declined over the last three years.
"We have made advances over several years in improving many benefits for our teams such as life cover, health shield, sickness and enhanced maternity cover and want to continue to do so.
"We have seen mass redundancies from other large groups and we are trying to avoid this at Valley Vets.
"The BVU in Unite requested pay and condition increases initially that would have raised employment costs by over 25% and they are currently requesting increases which would raise this by 15% which would make Valley Vets unsustainable without a significant reduction in the workforce, something we are trying to avoid.”
During annual salary reviews in 2024, we benchmarked pay for all roles within Valley Vets and they sit in the upper quartile.
"We prioritised lowest-paid team members with a 7.27% pay increase while higher paid colleagues also received an increase at a lower rate.
"We are also well aware of the affordability of care fees, and that is why we felt fees paid by our clients could not be raised any further to support significant salary increases demanded by the BVU in Unite.
The strike is due to continue till the end of July, during which time the BVU says staff are being released from the picket line as needed to provide local animals with emergency care.
Staff are not paid whilst out on strike so the BVU has started a fund, here: https://www.surveymonkey.com/r/PTVKVK3
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