CVS has launched a new ‘receptionist career pathway’ for the 1,100 frontline receptionists at its companion animal and referral practices.

The pathway allows receptionists to progress through five stages of seniority, from receptionist to head receptionist - then beyond into practice and regional leadership roles.

It also shows how receptionists can branch out laterally into different  roles within the group’s other divisions. 

For each stage, there's a detailed outline of the necessary skills and capabilities and a curriculum of learning.

Philip Webb, Learning Partner at CVS who led the development of the pathway, said: “Receptionists are one of the most important roles in practice.

"They are the first and oftentimes key point of contact for our clients and play an instrumental role in how the workload of a practice is managed.

“We hope that the structured information and learning within our pathway will build the skills of each of our front-line colleagues, enhance the role of the receptionist in our practices, and give clear guidance on how to progress.

PS: Whilst you're here, take a moment to see our latest job opportunities for vet nurses.