The British Veterinary Receptionist Association (BVRA) has recognised CVS's Level 4 Certificate in Client Care, so holders of the CVS qualification are  now eligible for Associate Veterinary Receptionist (AVR) status from the BVRA.

It is the first time BVRA has recognised an external veterinary group’s own receptionist training programme as adequate enough to award AVR status.

The AVR status is normally only awarded after the completion of the BVRA’s Level 3 Certificate for Veterinary Receptionists and other approved BVRA training - usually completed over a 1-2 year training period.

CVS’ Level 4 Endorsed Certificate in Veterinary Client Care is for its experienced receptionists with at least one year’s experience.

The training covers a wide range of skills and knowledge including; client care, finance, preventative healthcare, bereavement support, self-leadership and working with others.

Philip Webb, Learning Partner at CVS who helped to design its Level 4 Endorsed Certificate in Veterinary Client Care, said: “We value our receptionists highly.

"Being eligible for Associate Veterinary Receptionist will be of huge benefit to them. It will give them the status and recognition they deserve and will give them access to many AVR benefits - including ongoing access to additional CPD and professional and industry developments."

PS: Whilst you're here, take a moment to see our latest job opportunities for vet nurses.