Congratulations to Anna Shadforth, a receptionist at Pennard Vets in Borough Green, Kent, who has won the British Veterinary Receptionist Association’s Veterinary Receptionist of the Year award, out of 827 nominations.

Anna was nominated by senior vet, Charlotte Botham, and vet, Hayley Stenning, from Pennard Vets.

Charlotte said: “Anna is a rare find, she brightens the lives of all she meets, including our furry and feathered friends!

"For the clients she serves and the team she works with, she is not just a friendly, smiley face when they walk in, she’s a safe place, a friend, a confident and a fabulous sounding board.

"She laughs and smiles with joy during the happy times and she’s a supportive shoulder to lean on during the sad times.

“Anna is not only manning the front desk and answering phones but doing the stock take, ordering food and prescriptions, dealing with insurance queries, keeping the place spick and span, sorting blood and other samples - the list goes on!

"She is also a feisty cat wrangler, a bouncy dog distractor, or is simply there to hold an anxious paw or hand, with treats or a cup of tea at the ready!

“Our clients, staff and suppliers, as well as every pet that walks through the door, is treated like family, any concern big or small is acknowledged with compassion and empathy and she finds an efficient and fair solution to every problem.”

CEO and founder of the British Veterinary Receptionist Association (BVRA), Kay Watson-Bray, said: “Anna's nomination instantly stood out and impressed the judges.

"She is clearly an exceptional receptionist who goes above and beyond for both her colleagues and her clients, and she truly deserves this award.”

Anna said: “I really love what I do, it’s more than a job, it’s a way of life and I find helping my team, our clients and their pets incredibly rewarding.

"As part of the award win, I will now have a place on the BVRA Council for the year, which means I will help shape the training courses and the support veterinary receptionists receive.

"I will also be part of the judging team for next year’s awards so it’s a very exciting role.”

https://www.bvra.co.uk 

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