And here is the same practice, post makeover. What a difference! Note that these photographs were taken soon after the main work had been completed, and there were still some final flourishes to be added.

The main areas Novartis addressed were:

• New colour scheme to give a warmer feel, whilst remaining fresh, clean and professional.
   
• Carpeting used in the lower footfall areas, with durable, tiled, non-slip flooring in high traffic areas.
   
• Ceiling tiles removed and ceiling skim plastered. Halogen lighting installed throughout.
   
• Reception zone moved to the opposite end of the practice, to remove conflict with patients exiting from consulting rooms.
   
• Reception zone included glass-fronted and locked cabinets behind the desk, in which to display and store POM products.
   
• Retail zone created, and situated where all clients would come into contact with it.
   
• Retail zone included a tailor-made display area, with downlit cubby holes in which to display items that would highlight certain products and services at the practice. These included an integral shelf to store leaflets with further information.
   
• In the waiting zone, space constraints limited the type of seating it was possible to use. However, new, more heavily upholstered wooden chairs (some with armrests), replaced the old ones.
   
• In the waiting zone, space constraints also meant that there was little opportunity in this case to provide tables with reading material at this practice.
   
• A children's zone was created in the space freed up by moving the reception desk.